Catering Policies

Thank you for considering Crystelle Creek for your special occasion, wedding reception, rehearsal dinner, anniversary, family reunion, etc. We offer a semi-private dining experience including linens, candles, cake table with set-up if needed (depending on party and size. Additional charges may apply for cake table set up)

Please Note: We have changed our catering policy regarding separate checks for parties of 10 or more. Separate checks are not accepted for catered parties of 10 or more guests unless the catered event has a set menu option as described below.  We encourage you to make sure your guests are aware of this policy if you have not chosen a set menu option. You can download our set menu options by clicking on the button.

Set Menu Option

We now offer set menu options which includes; entrée choices with sides, garlic rolls, a non-alcoholic drink (with free refills), tax and gratuity for a set price per person. You can view or download our catering set menu options by Clicking Here.

Parties of 10 or More

Separate checks are not accepted for catered parties of 10 or more guests unless the catered event has a set menu option as described above. 

 

Parties of 20 or More

A limited menu of no more than 4 entrees of your selection will be available for your guests.  No limit on side choices. Personal decorations may be brought in if desired with advance notice. (Certain limits may apply to decorations)

Separate checks are not accepted for catered parties of 20 or more guests unless the catered event has a set menu option as described above.

Other considerations (additional charges may apply):

  • Appetizers as guests arrive

  • Champaign Toast

  • Alcohol or No Alcohol

  • Wine Selections

  • Full service bar offered, open bar or cash bar

  • A $25.00 non-refundable reservation booking fee is due by credit card at the time of booking.  No party date or times are saved until your credit has been charged.

  • Menus must be determined 5 days prior to the party date

  • An exact head count for guest must be given 3 days in advance of the party date.  If you are more than 5 guests short of the head count provided, there will be a $10.00 per person plate charge that will be apply to the final bill.

  • If for any reason upon no show for your party or a minimum of 72 hours cancellation notice has not been provided your credit card on file will be charged $10.00 for every guest reserved.

  • Separate checks are not accepted for catered parties of 10 or more guests unless the catered event has a set menu option as described above. 

  • Parties of fewer than 40 guests will have a 2-hour time limit.  Any party of under 40 guests that goes over the allotted 2 hour time will be charge $50.00 every half hour past the 2 hour time limit. 

  • Parties of 40 or more will have a 3 hour time limit.  Any party of 40 or more that goes over the allocated 3 hour time will be charged $50.00 every half hour past the 3 hour time limit.

  • If you need additional time for your party extra time can be made at the time of booking for $50.00 per half hour.

  • No discounts of any kind will apply to parties.

 

Crystelle Creek Catering Policies

Catered events at Crystelle Creek cannot be confirmed until we have received your signed agreement or electronic agreement to our catering polices and any applicable reservation booking fees.. There are several ways you can submit that you have read and agree to our catering polices.

 

1. Download the catering polices (in pdf format) and fax the signed agreement back to us at (865) 430-1553, attach it to an email and send it to us at Crystellecreek1654@gmail.com or time permitting you can mail the signed agreement to us at the address below:

Crystelle Creek Restaurant

Attn: Party Director

1654 East Parkway

Gatlinburg, TN 37738

 

2. If you use our online reservation request form there will be a certification section to check that you have read and agree to our catering polices.

 

3. If you did not use our online reservation request form you can still electronically certify that you have read and agree to our catering polices by clicking on the catering policy certification button.

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